Refund Policy

All packages sold by LumeVault are digital services or digital deliverables (for example: page builds, copy edits, audits, forms, and related files or access instructions). Fulfillment typically begins automatically or promptly after payment confirmation.

Because work product and digital access cannot be “returned” like physical goods, completed or substantially started orders are generally final.

Once payment confirms and fulfillment has started, the purchase is non-refundable, except where required by applicable law or as expressly described below.

Changing your mind, selecting the wrong package, or deciding you no longer need the deliverable after payment does not, by itself, create a right to a refund.

Email us promptly with your order reference, the email used at checkout, and a short description of the issue. We will review cases such as:

• Duplicate charges for the same order caused by a technical error.
• A charge completed where we cannot locate a corresponding order and you received no confirmation.
• Non-delivery: you did not receive the listed deliverables within a commercially reasonable time after providing any assets we reasonably requested.
• A material failure to deliver the inclusions listed for your package at checkout, after a reasonable opportunity to cure.

Without limiting other parts of this policy, refunds are generally not available for:

• Buyer’s remorse after fulfillment has started.
• Dissatisfaction with subjective design taste when the listed scope was delivered.
• Delays caused by late, incomplete, or inaccurate materials from the buyer.
• Third-party outages (payment networks, email providers, hosting, or DNS) outside our control.
• Packages used, downloaded, accessed, or published by the buyer.
• Chargebacks filed without first contacting us — these may result in account or future-order restrictions.

Send a request to hello@lumevault.store with subject line “Refund review — [order reference]”. Include your full name, the email used at checkout, order or payment reference, date of purchase, package name, and a clear description of the problem (screenshots help).

• Use the same email you paid with so we can verify the order
• Do not share full card numbers in email — last four digits are enough if needed
• Keep your original confirmation email for reference

We aim to acknowledge refund-review emails within two business days and to complete a decision within ten business days after we have the information we need. Complex payment investigations may take longer if we must wait on our payment partner.

If we approve a remedy, we may (at our discretion): issue a full or partial refund to the original payment method; provide a store credit toward another package; or re-deliver / complete the missing inclusions.

Refund timing after approval depends on your bank or card issuer and is typically 5–10 business days.

If you contact us before fulfillment has started and we can verify that no work or automated delivery has begun, we may cancel and refund at our discretion. Once delivery email, file access, or production work has started, the general rule above applies.

Please contact us before filing a chargeback or payment dispute. Unwarranted chargebacks increase costs for everyone and may lead us to contest the dispute with evidence of delivery and to decline future orders from the same customer.

Nothing in this policy limits rights that cannot be waived under applicable law. If a mandatory consumer protection rule in your jurisdiction requires a different remedy, that rule controls to the extent of the conflict.

Refund and delivery support: hello@lumevault.store · +1 (415) 555-0198 · 88 Kearny Street, Suite 1700, San Francisco, CA 94108